References for ITSM Practitioners and Managers

Discover the essential ITSM book list for practitioners and managers—curated references on ITIL, service management strategy, and operational excellence to elevate your IT leadership skills.

books itsm managers practitioners references
IT Governance Cover
Book

IT Governance

 

No summary available.
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The Rickover effect Cover
Book

The Rickover effect

 

No summary available.
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Frameworks for IT Management Cover
Book

Frameworks for IT Management

 

No summary available.
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ISO / IEC 20000 Cover
Book

ISO / IEC 20000

 

No summary available.
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Cobit 4.1 Cover
Book

Cobit 4.1

 

No summary available.
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COBIT Control Practices Cover
Book

COBIT Control Practices

 

No summary available.
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Effective IT Service Management Cover
Book

Effective IT Service Management

 

No summary available.
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Six Sigma for IT Management Cover
Book

Six Sigma for IT Management

 

No summary available.
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Measuring ITIL Cover
Book

Measuring ITIL

 

No summary available.
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Metrics for IT Service Management Cover
Book

Metrics for IT Service Management

 

No summary available.
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Itil Lifecycle Publication Suite, Version 3 Cover
Book

Itil Lifecycle Publication Suite, Version 3

 

No summary available.
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The Guide to the Universal Service Management Body of Knowledge Cover
Book

The Guide to the Universal Service Management Body of Knowledge

 

No summary available.
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Introduction to the ITIL Service Lifecycle (ITIL Version 3) Cover
Book

Introduction to the ITIL Service Lifecycle (ITIL Version 3)

 

No summary available.
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Service Support/ Service Delivery (ITIL Best Practice) Cover
Book

Service Support/ Service Delivery (ITIL Best Practice)

 

No summary available.
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Planning to Implement Service Management (IT Infrastructure Library) Cover
Book

Planning to Implement Service Management (IT Infrastructure Library)

 

No summary available.
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Foundations of IT Service Management Cover
Book

Foundations of IT Service Management

 

No summary available.
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Implementing ITIL Cover
Book

Implementing ITIL

 

No summary available.
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IT Services Costs, Metrics, Benchmarking and Marketing Cover
Book

IT Services Costs, Metrics, Benchmarking and Marketing

 

No summary available.
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Step-by-Step Guide to Building a CMDB Cover
Book

Step-by-Step Guide to Building a CMDB

 

No summary available.
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The Program Management Office Cover
Book

The Program Management Office

 

No summary available.
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Project Management Nation Cover
Book

Project Management Nation

 

No summary available.
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The team handbook Cover
Book

The team handbook

 

No summary available.
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The Memory Jogger Plus + Featuring the Seven Management and Planning Tools Cover
Book

The Memory Jogger Plus + Featuring the Seven Management and Planning Tools

 

No summary available.
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Process Mapping, Process Improvement and Process Management Cover
Book

Process Mapping, Process Improvement and Process Management

 

No summary available.
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Business Process Management Cover
Book

Business Process Management

 

No summary available.
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What is Lean Six Sigma? Cover
Book

What is Lean Six Sigma?

 

No summary available.
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Lean Sigma Cover
Book

Lean Sigma

 

No summary available.
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Integrating Service Level Agreements Cover
Book

Integrating Service Level Agreements

 

No summary available.
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Servicing ITIL Cover
Book

Servicing ITIL

 

No summary available.
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Defining IT Success through the Service Catalog Cover
Book

Defining IT Success through the Service Catalog

 

No summary available.
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The Knowledge Management Toolkit Cover
Book

The Knowledge Management Toolkit

 

No summary available.
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Working Knowledge Cover
Book

Working Knowledge

 

No summary available.
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Leading change Cover
Book

Leading change

 

No summary available.
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Sarbanes-Oxley IT Compliance Using COBIT and Open Source Tools Cover
Book

Sarbanes-Oxley IT Compliance Using COBIT and Open Source Tools

 

No summary available.
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Security controls for Sarbanes-Oxley section 404 IT compliance Cover
Book

Security controls for Sarbanes-Oxley section 404 IT compliance

 

No summary available.
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IT Problem Management Cover
Book

IT Problem Management

 

No summary available.
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Managing the IT Services Process (COMPUTER WEEKLY PROFESSIONAL) (Computer Weekly Professional) Cover
Book

Managing the IT Services Process (COMPUTER WEEKLY PROFESSIONAL) (Computer Weekly Professional)

 

No summary available.
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Youth communicates Cover
Book

Youth communicates

 

No summary available.
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Performance Dashboards and Analysis for Value Creation Cover
Book

Performance Dashboards and Analysis for Value Creation

 

No summary available.
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Key Performance Indicators Cover
Book

Key Performance Indicators

 

No summary available.
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